Hitch
A single platform to help API owners engage with and grow their API community.
| Date | Investors | Amount | Round |
|---|---|---|---|
| investor investor | €0.0 | round | |
* | N/A | Acquisition | |
| Total Funding | 000k | ||
| USD | 2019 |
|---|---|
| Revenues | 0000 |
| EBITDA | 0000 |
| Profit | 0000 |
| EV | 0000 |
| EV / revenue | 00.0x |
| EV / EBITDA | 00.0x |
| R&D budget | 0000 |
Source: Dealroom estimates
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Hitch, operating under the legal entity API CHANGELOG LTD, was a London-based company founded in 2016 by Luke Miller. It positioned itself as a platform for API community management, designed to help API providers engage with and grow their developer communities. In April 2016, Hitch secured $793K in a seed funding round from investors including Connect Ventures, Isomer Capital, and Seedcamp.
The company's core offering was an API support platform that assisted providers in managing communications with developers, from increasing an API's visibility to streamlining onboarding and fostering ongoing engagement. The platform aimed to automate first-tier support interactions and maintain a self-updating API knowledge base through machine learning. Key features included 24/7 automated support, real-time escalation to human agents, and multi-channel communication via web, email, and chat. Hitch also offered integrations with existing tools like Zendesk, Slack, and GitHub. This automation was reported to reduce support tickets by as much as 80%. A central component was the Hitch API Assistant, an AI-powered chatbot designed to provide conversational answers to developer queries, thereby freeing up support teams to handle more complex issues.
By storing all API documentation in a centralized location with various access levels, Hitch facilitated better version control and tracking of changes. In October 2017, it was announced that the core product team, including co-founder and CTO Bruno, would be joining New Relic's Barcelona office. The Hitch company based in London was later reported as deadpooled. Subsequently, ServiceNow announced in June 2022 that it was acquiring a different company named Hitch Works, which specialized in skills mapping and intelligence, to integrate into its Now Platform.
Keywords: API support, developer community management, API documentation, automated support, knowledge base automation, developer engagement, API onboarding, support ticket reduction, chatbot, API community, Luke Miller, API CHANGELOG LTD, Connect Ventures, New Relic