Hipmob
Hipmob brings easy-to-use live chat, helpdesk, feedback, and customer engagement tools to mobile and tablet businesses.
| Date | Investors | Amount | Round |
|---|---|---|---|
| - | investor | €0.0 | round |
| N/A | €0.0 | round | |
N/A | Acquisition | ||
| Total Funding | 000k | ||
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Hipmob was a technology company that provided a platform for in-app and web-based live chat, specifically designed for mobile applications. Founded in 2012 by Ayo Omojola, Femi Omojola, and Gaurav Namit, the venture originated from the founders' own challenges with mobile customer support. While building a gaming app as part of the Y Combinator accelerator program, they identified a gap in the market for tools that allowed direct communication with mobile users within the application itself. This firsthand experience led to the creation of Hipmob.
The company's core offering was a software development kit (SDK) that businesses could integrate into their iOS and Android applications. This enabled them to offer real-time customer support without forcing users to leave the app for email or web-based help desks. Key features included the ability for support agents to see contextual information about the user, such as their device, operating system, app version, and location, facilitating quicker problem resolution. The platform also supported integrations with third-party helpdesk services like Zendesk and Desk, allowing for the synchronization of conversation transcripts. Hipmob's business model targeted a range of clients, from mobile-native startups to larger enterprises in sectors like e-commerce and hardware, who needed to enhance customer engagement and retention.
After its founding and a seed funding round of $120,000 from Y Combinator in 2012, Hipmob operated as a private entity. In March 2017, the company was acquired by Conversocial, a U.K.-based social customer care platform. The acquisition was primarily for Hipmob's technology, allowing Conversocial to integrate web-chat and in-app messaging into its broader customer engagement suite. This strategic move aimed to create a unified platform for customer support across social media, messaging, and chat channels.
Keywords: in-app live chat, mobile customer support, customer communication platform, mobile helpdesk, Y Combinator alumnus, in-app messaging, customer engagement tools, live chat SDK, Android support chat, iOS support chat, mobile CRM, contextual user data, Zendesk integration, Desk integration, Conversocial acquisition, mobile app support, customer retention tools, e-commerce chat support, hardware support chat, real-time mobile support