Helpshift

Helpshift is an AI-powered customer support platform designed to help businesses manage and resolve support requests efficiently. The platform serves a wide range of clients, including enterprises and mid-sized companies, primarily in the technology and mobile app sectors. Helpshift operates in the customer service and support market, providing tools that streamline issue management, automate workflows, and offer actionable insights through advanced analytics. The business model is subscription-based, where clients pay for access to the platform's features and services. Helpshift makes money by offering different pricing tiers based on the number of support requests, users, and additional features required by the client. The platform integrates seamlessly with popular tools like JIRA, Slack, and SSO, enhancing workflow connectivity. Helpshift's mobile SDKs for Android and iOS ensure a conversational and seamless support experience for end-users. The platform's key features include FAQs, Smart Views, Queues, Teams, Automations, Quick Replies, Custom Issue Fields, and Advanced Search, all aimed at delivering exceptional customer experiences.

Keywords: AI-powered, customer support, issue management, advanced analytics, mobile integration, automation, workflow, SDK, subscription-based, enterprise.