HardMetrics

HardMetrics, established in 2003 with its initial product launched in 2005, carved a niche in the enterprise software market by providing performance management and analytics solutions. The company was founded by CEO Rob Winner.

The firm specialized in transforming vast amounts of enterprise data into actionable intelligence, primarily targeting contact center-driven businesses. Its core offering, the HardMetrics Performance Manager (HPM), enabled clients to consolidate and analyze data from disparate sources such as ACDs, workforce management, and CRM systems. This gave decision-makers a unified view of their operations, allowing them to measure performance against goals, identify inefficiencies, and ultimately enhance profitability and customer satisfaction. Cornerstone clients included major corporations like Motorola.

HardMetrics provided its software through both on-demand (SaaS) and enterprise license models, aiming to lower the cost and technological barriers often associated with analytics deployment. The platform featured a "cube-less" architecture that allowed for flexible, self-service dimensional analysis, dashboards, and scorecards without significant IT intervention. In 2006, the company secured $4 million in funding from venture capital firms NextStage Capital and Osage Ventures. By 2011, it was reported to be profitable with around 20 employees. In October 2012, HardMetrics was acquired by iQor Holdings, Inc. Following the acquisition, the software appears to have been rebranded as QeyMetrics.

Keywords: HardMetrics, QeyMetrics, Rob Winner, business performance management, contact center analytics, enterprise reporting, data analytics, HardMetrics Performance Manager, HPM, call center optimization, SaaS analytics, iQor Holdings, Osage Ventures, NextStage Capital, business intelligence software, operational optimization, data consolidation, performance scorecards, enterprise software, customer service analytics