HalloSophia
The online portal for expert advice - Curated marketplace with the best advisory services for progressive leaders.
| Date | Investors | Amount | Round |
|---|---|---|---|
| N/A | €0.0 | round | |
| N/A | €0.0 | round | |
| N/A | €0.0 | round | |
* | €1.4m | Seed | |
| Total Funding | 000k | ||
| USD | 2022 | 2023 |
|---|---|---|
| Revenues | 0000 | 0000 |
| % growth | - | 22 % |
| EBITDA | 0000 | 0000 |
| Profit | 0000 | 0000 |
| EV | 0000 | 0000 |
| EV / revenue | 00.0x | 00.0x |
| EV / EBITDA | 00.0x | 00.0x |
| R&D budget | 0000 | 0000 |
Source: Dealroom estimates
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HalloSophia, founded in 2020 by Markus Waghubinger and Johannes Mayer, with Sebastian Kaiser-Mühlecker later joining as a co-founder, is a service infrastructure provider that enables businesses to integrate AI-powered support with human professional services. The company originated in Linz, Austria, as an online marketplace for consulting services at fixed prices before evolving its model. This strategic pivot was driven by the recognition of the growing trend in generative AI, shifting focus to a platform that blends automated and human-delivered services seamlessly.
The core of HalloSophia's business is to provide a 'human-in-the-loop' system that can be integrated into a client's existing customer support channels, such as those offered by partners like Zendesk. It allows a company's own AI to handle routine queries and then seamlessly hand off complex issues requiring specialized knowledge—like legal, medical, or financial advice—to a marketplace of dedicated human experts. This creates a hybrid service model where businesses can automate a significant portion of their support while still providing high-value, personalized expert advice when needed, transforming a cost center into a potential revenue stream. The platform manages the entire workflow, from the AI-to-expert handoff to payment collection via its SophiaPay feature.
The company serves a diverse client base, including tech companies, consulting agencies, startups, and large corporations, that wish to enhance their customer service capabilities. Professional service providers can also use the platform on their own websites to convert visitors into paying clients or integrate their offerings into partner companies' support systems. Following a seed investment of €1.4 million in November 2022 from investors including the Greiner, Doppler, Kubinger, and Deschka industrialist families, HalloSophia has expanded its B2B partner program and established a C-Corp in the United States to target the Silicon Valley market.
Keywords: service infrastructure, human-in-the-loop, AI customer support, expert marketplace, hybrid service model, eConsulting, professional services automation, B2B SaaS, automated support, service delivery