GuestOnline

GuestOnline, now operating as CoverManager, provides a sophisticated software-as-a-service (SaaS) platform for restaurant reservation management. Founded initially as Tableonline in 2007 by Antoine Girard and Mickaël Gérard, engineers who identified a gap in the market for real-time online booking, the company rebranded to GuestOnline to emphasize a guest-centric approach. Based in Toulouse, France, the company secured approximately €1 million in funding through several rounds to support its development.

In October 2023, GuestOnline was strategically acquired by the Spanish group CoverManager, a move designed to create a European leader in reservation technology, particularly for the high-end and Michelin-starred restaurant market. Following the acquisition, the GuestOnline brand and platform were unified under the CoverManager name, with the transition officially announced in December 2024 for completion in 2025. Antoine Girard, who led GuestOnline for 16 years, embraced the merger, highlighting the shared goal of developing superior solutions for the hospitality industry.

The business operates on a subscription-based model, offering various monthly plans without commission fees per cover, which distinguishes it from competitors like La Fourchette. The platform is designed for a wide range of clients, from small local bistros to large restaurant groups and gastronomic establishments. Its core service centralizes bookings from over 35 channels, including Google, Facebook, and restaurant websites, onto a single interface. Key features include real-time table management, dynamic floor plans, customer relationship management (CRM) tools for tracking guest preferences, and data analytics on reservation patterns. To combat the costly issue of no-shows, the system offers tools for securing bookings with credit card guarantees or prepayments. The platform also integrates with Point of Sale (POS) systems like Lightspeed, synchronizing reservation and billing data to streamline operations.

Keywords: restaurant reservation management, SaaS, online booking system, table management, CRM for restaurants, no-show prevention, POS integration, hospitality technology, guest data management, Michelin-starred restaurants, CoverManager, restaurant profitability, floor plan management, customer feedback tools, online prepayment, commission-free reservations, restaurant analytics, guest experience, booking engine, restaurant operations