GuestDriven

GuestDriven, founded in Montreal, Canada in 2010, developed a mobile guest engagement and relationship management platform for the hospitality industry. The company was established by co-founders Anthony Zebrowski-Rubin, who served as CEO, along with Marco DeStefani and Joel Yaffe. Zebrowski-Rubin's background includes degrees from Concordia University and Parsons School of Design, reflecting a foundation in both political science and design.

The firm's core business centered on providing a white-label mobile application that allowed hospitality brands to directly engage with their customers. Operating on a Software-as-a-Service (SaaS) model, GuestDriven empowered hotels to enhance the guest experience and generate additional revenue. The platform's functionality included mobile check-in/check-out, personalized upgrades, and the ability for hotels to send targeted offers and campaigns. By capturing and analyzing data on guest preferences, spending habits, and social media profiles, the service provided hotels with actionable insights to personalize the guest journey at every stage. This data-driven approach allowed hotels to upsell amenities, offer relevant local recommendations, and reward guest loyalty in real-time.

Over its history, GuestDriven secured significant funding, including a $3 million Series A round in February 2014, to expand its platform and market reach. The company's technology was implemented in over 115 properties across more than 60 cities globally. A notable milestone was the integration of iBeacon technology in partnership with Estimote, enabling micro-location-based, personalized notifications for guests. In January 2017, GuestDriven was acquired by Porter & Sail, a digital hotel concierge service, for an undisclosed amount. The acquisition aimed to consolidate GuestDriven's technology into the Porter & Sail platform to create a more comprehensive solution covering the entire guest journey.

Keywords: guest engagement platform, hospitality technology, mobile concierge, hotel CRM, guest relationship management, SaaS for hotels, mobile check-in, hotel personalization, travel technology, hotel data analytics, guest loyalty, upselling platform, Anthony Zebrowski-Rubin, Porter & Sail acquisition, Montreal tech, hotel mobile app, guest behavior insights, pre-arrival merchandising, hospitality software, guest data platform