Grassroots

Established in 2011, Grassroots Solutions & Services Pvt. Ltd. operates as a next-generation service provider focused on delivering a comprehensive suite of digital, Business Process Management Solutions (BPMS), and application services to a global client base. The firm positions itself as an engineering-led organization that moves beyond traditional service delivery to create customized solutions for its clients.

The company's operational approach begins with identifying opportunities for process and technology optimization to produce high-impact, cost-effective results. It leverages established platforms and frameworks to construct scalable delivery models tailored to the specific business context of each client. This strategy is designed to help organizations streamline their operations, enhance performance, and scale their businesses efficiently while managing costs. Grassroots serves a worldwide clientele with a growing presence across India, the United States, and the United Kingdom, functioning as a global partner for businesses seeking to implement future-ready BPMS and digital solutions.

The service portfolio is extensive, covering strategic outsourcing to improve cash flow, intelligent automation, and the implementation of digital workflows. The business model is centered on providing superior multichannel customer engagement, support services, and leveraging technologies such as RPA and AI-driven communication for operational excellence. Additionally, Grassroots offers custom web, mobile, and enterprise application development, utilizing agile methodologies for integration and modernization. Revenue is generated by providing these specialized business transformation and digital services to enterprises across its international markets.

Keywords: Business Process Management, BPMS, digital solutions, application services, strategic outsourcing, process excellence, intelligent automation, robotic process automation, RPA, AI communication, multichannel customer support, global delivery, enterprise applications, technology optimization, operational excellence, digital transformation, IT services, business process outsourcing, BPO, revenue management