Global Speech Networks

Global Speech Networks (GSN) is a technology company specializing in cloud-based contact center solutions. Founded in 2001 by Max Lipovetsky in Melbourne, Australia, the company provides a suite of telecommunications products. These offerings include CRM integration, quality management, customer surveys, cloud carriage, chatbots, virtual agents, and technology consulting.

GSN's business model focuses on designing, configuring, implementing, and supporting contact center solutions, particularly GSN Genesys Engage and Genesys Cloud. The company serves a range of businesses in Australia and New Zealand, helping them integrate traditional and digital customer experience (CX) solutions to manage multichannel and omnichannel conversations. Their cloud-based systems offer scalability and flexibility for remote and hybrid work environments.

In May 2023, it was announced that GSN would be acquired by Black Box Technologies Australia Pty Limited, an indirect wholly-owned subsidiary of Black Box Limited. The acquisition, completed in June 2023, was a strategic move for Black Box to enhance its presence in the Australia-New Zealand region and expand its portfolio of cloud contact center and digital experience solutions.

Keywords: cloud contact center, digital experience solutions, customer experience, Genesys partner, telecommunications, CRM integration, virtual agents, chatbots, omnichannel communication, workforce management, contact center technology, cloud-based software