Genesys Telecommunication Labs
Powering the world’s best customer experiences, across every channel, on-premise and in the cloud. #MomentsConnected.
| Date | Investors | Amount | Round |
|---|---|---|---|
| - | N/A | - | |
* | $1.5b Valuation: $1.5b | Buyout | |
$900m Valuation: $2.9b | Secondary | ||
$580m Valuation: $21.0b | Growth Equity VC | ||
* | $1.5b | Growth Equity VC | |
| Total Funding | $2.1b | ||
| EUR | 2016 |
|---|---|
| Revenues | 0000 |
| EBITDA | 0000 |
| % EBITDA margin | 5 % |
| Profit | 0000 |
| % profit margin | 100 % |
| EV | 0000 |
| EV / revenue | 00.0x |
| EV / EBITDA | 00.0x |
| R&D budget | 0000 |
Source: Company filings or news article
Related Content
Genesys is a company that specializes in customer experience (CX) and call center technology. It provides a cloud-based platform, Genesys Cloud, which is an AI-powered experience orchestration platform. This platform is designed to help organizations of all sizes deliver personalized and empathetic customer experiences across various channels, including phone, email, chat, and social media.
The company's business model is primarily based on a Software-as-a-Service (SaaS) subscription model for its Genesys Cloud platform. This allows businesses to scale their use of the platform based on their needs. Genesys serves a wide range of industries, including financial services, healthcare, retail, and telecommunications, with over 8,000 organizations in more than 100 countries using its solutions.
Genesys helps businesses improve customer loyalty and achieve better business outcomes by enabling them to manage and optimize their customer interactions. The AI capabilities of the platform allow for features like predictive engagement, workforce management, and voice and text analytics, which help organizations understand and respond to customer needs more effectively.
Keywords: customer experience, call center technology, AI-powered platform, experience orchestration, SaaS, cloud-based, contact center, customer engagement, business communication, workforce management
Tech stack
Investments by Genesys Telecommunication Labs
Edit
