Gallabox

Gallabox provides a no-code conversational commerce platform focused on the WhatsApp Business API, designed to help small and medium-sized businesses (SMBs) automate and manage customer interactions. The company was founded in Chennai, India, in 2020 by Karthik Jagannathan (CEO), Yogesh Narayanan (CTO), and Yathindhar Panchanathan (CPO). The founding team's journey began after a decade of working together at Sulekha, a local services marketplace, where they observed SMBs struggling to convert leads from digital marketing efforts due to reliance on outdated communication channels. This firsthand experience led them to create a solution that helps businesses engage customers on the platform they predominantly use: WhatsApp.

The business operates on a subscription-based model, with tiered pricing plans that provide access to its software-as-a-service (SaaS) platform. Revenue is generated through monthly or annual fees from clients. Gallabox targets a diverse client base, including service-oriented sectors like education, healthcare, real estate, and travel, as well as D2C brands. The company serves over 10,000 businesses across more than 45 countries, with offices in California, Dubai, and India.

The Gallabox platform offers a suite of tools to automate the entire customer interaction funnel. A key feature is its no-code AI chatbot builder, which allows businesses to qualify leads, answer frequently asked questions, and guide customers through purchasing processes without requiring technical expertise. The platform includes a shared team inbox that unifies customer conversations from various channels, enabling collaborative customer support and preventing missed messages. Businesses can deploy drip marketing campaigns, send broadcast messages, and utilize integrations with e-commerce platforms like Shopify and WooCommerce, as well as various CRM systems. Additional functionalities include appointment booking, product catalogs within WhatsApp, and support for WhatsApp Payments to streamline transactions.

Keywords: conversational commerce, WhatsApp Business API, no-code platform, chatbot builder, small and medium businesses, lead generation, customer engagement, marketing automation, shared inbox, SaaS, customer support automation, drip marketing, Karthik Jagannathan, Yogesh Narayanan, Yathindhar Panchanathan, sales automation, CRM integration, e-commerce communication, WhatsApp marketing, AI chatbots, customer interaction management, automated workflows, conversational AI