Future Ready

Future Ready AS provides a smart learning platform targeted at enhancing the skills of sales and customer service professionals. The company aims to address a market it perceives as often undervalued, providing tools for development and feedback to professionals in call centers, internal sales, and remote work environments. The platform's creation was sparked by the personal experiences of its co-founder, Lars, a former headhunter who found the process of learning sales to be challenging. This insight led to the development of a platform centered on personalized feedback and immersive learning. The initial concept, pilot customer acquisition, and first funding round were all accomplished within a six-month timeframe.

The core of Future Ready's offering is an AI-driven platform that provides coaching and insights to boost performance in outbound sales and customer service. It operates on a B2B model, serving large call and contact centers across various sectors, including banking, debt collection, insurance, media, and telecom. Revenue is generated by providing these organizations with a tool to train and develop their agents at scale. The technology is designed to identify a company's best practices from their own data, and then disseminates this knowledge to all agents, from beginners to seasoned employees. This process is supported by an AI model that continuously retrains and improves as more data is processed.

The platform's features are designed for practical application and integration into the daily workflow. It utilizes AI-powered voice-based roleplaying to create realistic and immersive training scenarios. This allows for immediate feedback and performance analysis on calls, helping employees understand their strengths and areas for improvement. The system supports over 80 languages and is built for integration with existing contact center solutions. By making learning continuous and accessible, Future Ready aims to improve key metrics for its clients, such as customer satisfaction, conversion rates, and churn reduction, while also boosting employee job satisfaction and retention.

Keywords: sales training, customer service learning, AI coaching, call center performance, contact center solutions, immersive learning, voice-based roleplay, sales effectiveness, agent development, personalized feedback, churn reduction, customer service metrics, outbound sales, AI learning platform, corporate training, employee development, skills enhancement, performance analytics, AI-driven feedback, telecom sales training