Frontdoor

Frontdoor, Inc. (NASDAQ: FTDR), a publicly traded company headquartered in Memphis, Tennessee, operates as a prominent provider of home service solutions. The company's history traces back to its establishment in 2018, following a spin-off from its former parent company, which provided the initial resources and assets for its launch. While specific individual founders aren't detailed, the leadership team that guided the transition is considered foundational. Bill Cobb currently serves as the Chairman and CEO.

The core of Frontdoor's business is connecting homeowners with a network of service professionals for home repair, maintenance, and improvement projects. The company's primary revenue stream is a subscription-based model where customers pay recurring fees for home service plans. This model provides homeowners with protection against unexpected and costly repairs of essential home systems and appliances. The company's financial performance shows significant revenue, reporting $1.84 billion in 2024. The business serves a large market, with approximately 2.2 million customers and a network of around 17,000 professional contractor firms.

A key offering is the Frontdoor app, a mobile platform that allows homeowners to connect with trade experts in real-time via video chat to diagnose issues. This feature, enabled by their Streem technology, empowers users to potentially solve problems themselves or receive a vetted list of local professionals if in-person help is required. The app addresses a wide range of needs, including plumbing, electrical, HVAC, and general handyman services. Membership tiers range from a free basic plan that includes one video chat to unlimited plans for an annual fee, which also offer discounts on services and products like HVAC systems.

Keywords: home services, home warranty, property maintenance, home repair app, subscription model, on-demand services, real-time expert chat, video diagnosis, HVAC repair, appliance repair, plumbing services, electrical services, contractor network, home improvement, homeowner support, property technology, PropTech, maintenance plans, American Home Shield, FTDR