Fixpoint

Fixpoint, Inc. is a Japanese company established in April 2013 by Masaki Misumi. The company focuses on developing solutions to automate IT system operations. Based in Shibuya, Tokyo, Fixpoint aims to address the inefficiencies of traditional, manual IT management, which has remained largely unchanged for decades.

The core of Fixpoint's business is the Kompira series, a suite of software designed to automate and streamline various IT operational tasks. The flagship product, Kompira Enterprise, is an automation platform that connects different systems and automates complex operational flows without requiring changes to existing workflows. This is particularly beneficial for clients like large user companies, data centers, and telecommunication carriers who manage complex, multi-departmental system operations. The Kompira suite also includes specialized cloud services such as Kompira AlertHub for automating the assessment of monitoring alerts, Kompira Pigeon for automated phone call escalations, and Kompira Sonar for agentless IT asset configuration management. These tools can be used individually or in combination to achieve comprehensive automation, from handling system failure alerts to managing security responses.

Fixpoint operates on a B2B model, providing its software alongside consulting, implementation, and maintenance services. The company has engaged in several capital and business alliances to enhance its offerings, including partnerships with NTT Communications and EXEO Group, to integrate its automation technology into broader IT service platforms. In early 2024, Fixpoint joined Microsoft's program to support the commercialization of generative AI, aiming to further enhance the Kompira series with AI capabilities.

Keywords: IT operations automation, system management, workflow automation, configuration management, IT infrastructure, alert management, network automation, cloud services, security operations, business process automation