Firmafon

Relatel operates as a key telecommunications provider in Denmark, focusing on the small and medium-sized enterprise (SME) sector. The company's genesis dates back to November 2019, following the strategic merger of Fullrate Pro and Firmafon, both entities under the umbrella of TDC Group. This consolidation brought together Fullrate Pro's reputation for simple mobile solutions at competitive prices with Firmafon's expertise in user-friendly switching solutions.

Firmafon, the predecessor, was established in 2009 by co-founders Peter Engelbrecht, Niklas Stephenson, and Harry Vangberg. It began its journey with a seed funding round in 2010 from investors including Seed Capital. A notable milestone was a €1.3 million investment in 2013 from Kaare Danielsen, the founder of Job-index. The company was eventually acquired by TDC Group in February 2019, a move that provided a significant financial event for the founders, particularly Peter Engelbrecht who held a substantial share. Post-merger, Engelbrecht took the helm as CEO of the newly formed Relatel.

The company's business model is centered on providing a suite of cloud-based communication tools tailored for businesses. This includes mobile subscriptions, 5G internet, and advanced call-handling systems. Relatel generates revenue by offering these services, which are designed to be flexible and scalable to grow with a client's business. Customers can build their own packages, often without binding contracts, and can integrate the services with other business software like Outlook, Zapier, and E-conomic. The service leverages the TDC NET network, noted as Denmark's best mobile network, to ensure reliable 5G coverage nationwide.

Relatel's core product is a comprehensive cloud-based switching platform that allows businesses to manage customer calls professionally. Features include welcome greetings, call queues, ring groups, and the ability to handle and forward calls directly from a browser or mobile device, ensuring that even small companies can present a professional image and avoid missed customer opportunities. With a client base of over 30,000 businesses, Relatel positions itself as an ally for entrepreneurs and small companies, aiming to enhance their customer relationships through straightforward and efficient telephony solutions.

Keywords: Relatel, Firmafon, Fullrate Pro, business telephony, SME telecommunications, cloud-based communication, mobile business solutions, call-handling system, 5G business internet, TDC Group, Peter Engelbrecht, Danish telecommunications, virtual PBX, VoIP for business, customer relationship management, call center software, enterprise communication, business phone systems, mobile integration