FindMyLost

FindMyLost S.r.l. is a digital platform designed to modernize the management of lost and found items for both businesses and consumers. Established in Milan, Italy, in February 2016, the company emerged from a brainstorming session between CEO & Founder Elena Bellacicca, Legal Counsel & Co-Founder Federico Pedinelli, and Co-Founder Roberto Vergani. The founding team combines managerial, legal, and IT expertise to address the inefficiencies of traditional lost property systems. The initial concept was validated during a successful pilot at the EXPO 2015 in Milan, which spurred the formal creation of the company.

The company operates a dual B2B and C2C model. For its business clients—which include airports, airlines, transport companies, municipalities, hotels, and universities—FindMyLost provides a white-label, cloud-based software-as-a-service (SaaS) platform. This tool allows organizations to create and manage a digital database of found items, streamlining their customer service and operational efficiency. The platform is designed to reduce the time and costs associated with manual inquiries by allowing end-users to search for their items independently. Revenue from the B2B segment is generated through fees charged to business partners, which can include a recovery fee for each returned item. Key features for business clients include a detailed management dashboard, integration with existing company systems (App, Web, CRM), and advanced search capabilities powered by artificial intelligence that can process queries in multiple languages.

On the consumer side, FindMyLost functions as a community-based platform where individuals who find an item can directly connect with the owner. Finders can post a picture of the item, and owners can search the database. If a match isn't immediately available, users can set up an alert to be notified if the item appears later. This C2C interaction is facilitated through the platform's messaging system, and finders have the option to receive a reward from the owner upon the item's return. The company has received multiple awards, including the "VIVAIO" award at WE-Women for EXPO in 2015 and was a winner at the UKRIA 2018 in the "Mobile Technology" category.

Keywords: lost and found, digital lost property, asset recovery, B2B SaaS, customer service technology, property management software, travel industry solutions, airport services, transport logistics, smart city solutions, community platform, item tracking, lost item database, white-label software, Elena Bellacicca, Federico Pedinelli, Roberto Vergani, EXPO 2015, Milan startup, public transport services