FieldCentrix

FieldCentrix, founded in 1994 and based in Irvine, California, operated as a provider of mobile field force automation systems and software. The company specialized in wireless service management application suites designed to automate and streamline manual processes for field service operations. Its core business involved providing a software suite that connected processes, people, parts, and data through a combination of workflow software, real-time wireless and web communications, and mobile devices.

The company's product, FieldCentrix Enterprise, was a comprehensive suite aimed at eliminating the inefficiencies of paper-based systems. It included modules such as FX Mobile for wireless work order management, FX Service Center for call taking and dispatching, FX e-Service for customer self-service, and FX Resource Utilization for resource planning. This platform catered to large service organizations with remote technical teams, counting major corporations like Honeywell, Ingersoll-Rand, and Praxair among its clients. By leveraging mobile technologies, FieldCentrix enabled companies to update and streamline their service operations.

The company had a notable history of acquisitions. In 2002, it was acquired by a unit of Enron, but following the Enron scandal, FieldCentrix returned to the ownership of its original venture backers. A significant milestone occurred on September 21, 2005, when Astea International, a provider of service management software, acquired FieldCentrix for $3.3 million in stock, with potential for further payments based on performance milestones. This acquisition was a strategic move for Astea to enhance its mobile workforce automation capabilities and integrate them with its back-end enterprise solutions. The FieldCentrix team and its California base were retained by Astea post-acquisition. Subsequently, Astea International itself was acquired by IFS, a global enterprise software company, in December 2019, further integrating FieldCentrix's original technology into a broader service management portfolio.

Keywords: FieldCentrix, field force automation, service management software, wireless service management, mobile workforce automation, Astea International acquisition, field service management, mobile work order management, dispatch software, resource planning software, customer self-service portal, FX Mobile, FX Service Center, Honeywell client, Ingersoll-Rand client, Praxair client, IFS acquisition, enterprise application suite, real-time wireless communication, mobile device integration