Fbflurry

Established in 2018 by serial entrepreneur Jeff Zisk, FB Flurry LLC operated as a technology-driven, third-party logistics (3PL) and customer care provider based in Dallas, Texas. The company was strategically formed through the acquisition of assets from Speed Commerce Operating Company LLC, which included a 540,000-square-foot fulfillment center in Dallas and a 200-seat contact center in Queretaro, Mexico. This move allowed FB Flurry to immediately serve both B2C and B2B businesses by taking over existing client contracts.

The company's business model centered on providing comprehensive customer care and logistics services to grow and foster customer loyalty for its clients. It specialized in handling complex, high-SKU (Stock Keeping Unit) operations for direct-to-consumer (D2C) brands, managing more than 50,000 product listings and distributing over 35 million units annually. FB Flurry's services were underpinned by proprietary technology, including an API-first order management system (OMS) and a warehouse management system (WMS). These systems facilitated rapid client onboarding, real-time analytics, and efficient omnichannel operations. Revenue was generated by providing these integrated fulfillment and customer support services, handling shipments valued at over $500 million per year.

FB Flurry's core offering was a combination of physical infrastructure and sophisticated software. Its logistics services included omnichannel distributed order management and warehouse management. The customer care component operated 24/7, offering support via phone, chat, email, and social media through its service centers. A key achievement for the company was being named a Top 3PL for 2022 by Multichannel Merchant. In a significant milestone, FB Flurry was acquired by Cart.com on January 10, 2022. The acquisition tripled Cart.com's fulfillment footprint and integrated FB Flurry's 400+ employees and technology stack into Cart.com's end-to-end ecommerce platform.

Keywords: third-party logistics, 3PL, customer care services, ecommerce fulfillment, direct-to-consumer, B2B logistics, B2C logistics, order management system, OMS, warehouse management system, WMS, high-SKU fulfillment, omnichannel support, Jeff Zisk, Cart.com acquisition, supply chain management, ecommerce operations, fulfillment center, contact center services, logistics technology, real-time analytics, inventory management, distribution services, customer support, Dallas logistics