Expertiger
Other service information technology.
| Date | Investors | Amount | Round |
|---|---|---|---|
| - | investor | €0.0 | round |
N/A | Seed | ||
| Total Funding | 000k | ||
| EUR | 2013 | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Revenues | 0000 | 0000 | 0000 | 0000 |
| EBITDA | 0000 | 0000 | 0000 | 0000 |
| Profit | 0000 | 0000 | 0000 | 0000 |
| EV | 0000 | 0000 | 0000 | 0000 |
| EV / revenue | 00.0x | 00.0x | 00.0x | 00.0x |
| EV / EBITDA | 00.0x | 00.0x | 00.0x | 00.0x |
| R&D budget | 0000 | 0000 | 0000 | 0000 |
Source: Company filings or news article
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Expertiger GmbH operates as a platform for on-demand IT support, connecting private customers and small businesses with a network of technology experts. Founded in Munich, Germany, in 2014 by Lutz Küderli and Stefan Gersmann, the company was established to provide immediate remote assistance for computer-related problems. In December 2021, Expertiger was acquired by the German entity of TechBuddy, a European tech services company, but continues to operate as a separate division under its own brand.
The company's business model is structured as a marketplace where support requests are forwarded to specialists who resolve issues via telephone or remote access software. This allows customers to have their computer problems addressed without an expert needing to be physically present. The service covers a wide array of issues, including troubleshooting for Windows and Mac operating systems, support for software like Microsoft Office, virus and malware removal, data recovery, and assistance with internet, email, and hardware problems. Expertiger also offers online computer courses for users looking to improve their own IT skills.
Revenue is generated on a pay-per-use basis. The pricing model is transparent, with an initial fee for the first 30 minutes of support and subsequent charges for every additional 10-minute block. This structure avoids hidden costs such as subscription models or premium-rate phone numbers. Payment can be made through various methods, including bank transfer, credit card, direct debit, or PayPal. By 2021, the platform had served over 30,000 customers and had a network of more than 60 IT specialists. The acquisition by TechBuddy was a strategic move to integrate remote support capabilities into TechBuddy's existing on-site service offerings, a particularly relevant expansion during the pandemic.
Keywords: IT support, remote assistance, computer help, PC service, malware removal, data recovery, tech support marketplace, pay-per-use IT service, remote troubleshooting, small business IT support, private IT help, Expertiger, TechBuddy, online computer courses, Windows support, Mac support, software help, hardware assistance, virus removal service, remote desktop support