EXACOM

Exacom, established in 1986, specializes in providing multimedia logging recording solutions tailored for mission-critical customers, such as emergency services and public safety organizations. Operating primarily within the telecommunications sector, Exacom serves clients who require reliable and efficient recording systems to capture and store critical communications data. The company’s business model revolves around manufacturing and directly supporting its recording solutions, ensuring high-quality service and customer satisfaction. Revenue is generated through the sale of these recording systems and ongoing support services. Exacom prides itself on its 100% US-based support team, which is highly rated for its expertise and customer service. By maintaining direct control over both manufacturing and support, Exacom ensures that clients receive prompt and knowledgeable assistance directly from the creators of the technology. This approach not only enhances customer satisfaction but also fosters long-term relationships with clients.

Keywords: multimedia logging, mission-critical, telecommunications, emergency services, public safety, recording systems, US-based support, customer satisfaction, manufacturing, direct support.