ETI International

Established in 1991, ETI Software Solutions is a privately held company specializing in software and services for broadband service providers. The company focuses on empowering telecommunications and broadband providers to overcome operational hurdles related to service provisioning, activation, application integration, and device telemetry. ETI's core business revolves around providing a comprehensive, fully-integrated software solution that enables clients to manage multi-vendor FTTx networks, from initial fiber design and outside plant management to CRM, service activation, billing, and analytics. This allows providers to streamline complex systems, reduce operational expenditures, and maintain a high quality of service.

The company's product suite is designed to address key challenges in the telecom sector. Solutions include a cloud-native provisioning-as-a-service platform that seamlessly integrates with existing OSS/BSS, facilitating service delivery. ETI also offers rapid application integration to break down data silos and a device/network monitoring and management tool that visualizes data from customer premises equipment (CPE). A key feature is a cloud-based dashboard that allows for the remote management of CPEs, enabling customer service representatives to troubleshoot and manage devices without escalating to the Network Operation Center. This remote capability helps in automating the deployment of services, managing firmware upgrades, and identifying and resolving issues proactively. Revenue is generated through the deployment of these software solutions and services to a global client base that includes providers in North America, Europe, South Africa, New Zealand, Australia, and India.

Clients served by ETI are primarily broadband service providers, including those expanding their Fiber-to-the-Home (FTTH) networks. Testimonials from customers like Greenlight Community Broadband and Jackson Energy Authority highlight ETI's role in guiding network expansion, improving business unit efficiency, and enhancing customer satisfaction, leading to low churn rates. The company has also formed strategic partnerships, such as the one with Harmonic to create an integrated solution for virtualized network devices, which simplifies fiber deployments for cable operators by ensuring seamless interoperability and reducing operational complexities.

Keywords: broadband service providers, OSS/BSS, service fulfillment, revenue assurance, FTTx networks, fiber design, OSP management, service activation, device management, business analytics, telecom software, provisioning, application integration, network monitoring, FTTH, customer premises equipment, telecom operational support, cloud-native solutions, network provisioning, remote device management, service delivery, telecommunications technology