Epicentre Technologies
Financial firm that specializes in managing accounts receivables for third party clients.
| Date | Investors | Amount | Round |
|---|---|---|---|
N/A | Growth Equity VC | ||
| Total Funding | 000k | ||
Epicenter Technologies is a prominent player in the call center and Business Process Outsourcing (BPO) industry, primarily serving clients who require high-quality customer service and operational efficiency. Operating in the competitive BPO market, Epicenter focuses on optimizing agent utilization, enhancing performance metrics, and ensuring customer satisfaction through a strong quality framework. The company employs process reengineering to achieve high productivity and improved customer satisfaction. Epicenter's business model revolves around providing outsourced customer service solutions, which include handling customer inquiries, managing customer relationships, and offering technical support. Revenue is generated through service contracts with clients who seek to outsource their customer service operations. The company also has a dedicated Business Process Risk Management team to mitigate risks such as emergency outages, volume surges, and closures, ensuring uninterrupted service delivery. Epicenter's commitment to transparency and best practices sets it apart in the industry.
Keywords: Call Center, BPO, Customer Service, Agent Utilization, Performance Metrics, Quality Framework, Process Reengineering, Risk Management, Operational Efficiency, Outsourcing.
