Eodom

Founded in 2007 by Didier Ferrier, a former telecom engineer, Eodom established itself as a trailblazer in the French customer relationship market by championing the homeshoring model. This approach utilizes a network of independent, home-based agents to provide outsourced customer care, a concept that was forward-thinking at its inception. The company's business model is centered on providing flexible and scalable customer service solutions to other businesses, handling everything from overflow calls to permanent, fully managed customer relations. Eodom serves a diverse client base, including major French brands like Parc Astérix, Auchan, and Direct Energie, demonstrating its capability across various sectors.

Eodom's core service is providing outsourced, multi-channel customer relationship management, which includes voice calls, chat, and email support. The company leverages its network of experienced, independent remote agents located throughout France, ensuring a "100% Made in France" service. This structure allows for significant operational flexibility, enabling clients to scale their customer service capacity up or down to meet seasonal demands or unexpected peaks in activity. A key milestone for the company was a €3.5 million fundraising round in 2010 with investors Seventure and Oddo Asset Management to fuel its expansion. The company has received accolades for its strategy, including awards from the French Association for Customer Relations (AFRC) in 2008 and 2009.

In March 2024, Eodom was acquired by Onepilot, a next-generation customer experience outsourcing solution. This strategic merger combines Eodom's strength in voice services and large accounts with Onepilot's technological prowess in written channels and AI-driven solutions. Didier Ferrier became a shareholder in Onepilot as part of the deal, ensuring his continued involvement. The combined entity is now a major player in the French outsourcer market, with a joint revenue exceeding €20 million, serving over 250 clients with a network of more than 2,000 active agents. The acquisition aims to challenge established market players by blending Eodom's deep industry expertise with Onepilot's technological platform.

Keywords: customer relationship outsourcing, homeshoring, BPO services, remote customer support, independent agent network, call center services, multichannel customer service, customer experience management, French outsourcer, flexible call center, scalable customer service, Didier Ferrier, Onepilot acquisition, work-from-home agents, virtual call center, outsourced technical support, customer care solutions, client relations management, telecommuting services, remote workforce