Envox Group

Envox Worldwide operated as a specialized provider of IP-based voice self-service and contact center solutions. The company was founded in 1994 and focused on developing communication platforms and tools for Windows NT-based systems, enabling services like unified messaging, e-commerce, and web automation.

The company's core business involved providing both hosted and on-premise Interactive Voice Response (IVR) and Computer-Telephony Integration (CTI) software. These products were designed to reduce customer service costs and enhance contact center performance for its global client base. Its CTI software offered functionalities such as intelligent routing, screen pop, and call monitoring. Envox also supplied development tools and software platforms for unified communications and multimedia carrier services.

A significant milestone in the company's history was its acquisition by Enghouse Systems Limited, the parent company of Syntellect, in October 2008 for $14 million. At the time of the acquisition, Envox generated approximately $16 million in annual revenue and had deployed over 1.25 million ports of its IVR solutions globally. The acquisition was a strategic move by Enghouse to integrate Envox's technology portfolio and global distribution channels, particularly in Europe and the Asia-Pacific region, with Syntellect's operations to address a broader spectrum of the contact center market.

Keywords: Envox Worldwide, contact center solutions, IVR, interactive voice response, CTI, computer-telephony integration, voice self-service, unified communications, Enghouse Systems, Syntellect, voice solutions, call monitoring, intelligent routing, communications development platform