Envera Health

Envera Health operates as a specialized engagement services partner for the healthcare sector, focusing on enhancing the connection between patients and providers. The company was established in 2015 by Dan Neuwirth and Hersh Patel with the goal of improving healthcare access and closing communication gaps in patient care. Neuwirth, a seasoned healthcare technology entrepreneur, brought extensive experience from previous ventures, including Agility Healthcare Solutions, which was acquired by GE Healthcare, and medCPU, acquired by Merck and University of Pittsburgh Medical Center. His background in founding and scaling healthcare businesses shaped Envera's approach.

In October 2023, Envera Health was acquired by Access Healthcare, a global leader in revenue cycle management (RCM). This strategic acquisition was designed to merge Envera's patient engagement expertise with Access Healthcare's extensive RCM services, creating a more comprehensive, end-to-end solution for healthcare providers. The deal aimed to leverage the combined capabilities to prevent claim denials, optimize collections, and improve the overall patient experience. Prior to the acquisition, Envera had raised a total of $25.4 million in funding over seven rounds from investors including Noro-Moseley Partners, Harbert Management, and New Richmond Ventures.

Envera Health's business model is centered on providing a combination of managed services and technology solutions to its clients, which are primarily health systems and physician practices. It functions as an extension of its clients' teams, offering customized solutions that create a unified "front door" for patients. Revenue is generated through these managed services, which encompass patient access services, marketing engagement, and patient activation campaigns. The service portfolio includes a CRM-driven engagement center that unifies marketing, access, and care coordination. Key offerings are Patient Access Services to optimize scheduling and reduce barriers, a Consumer Engagement Line to convert marketing efforts into patient appointments, and Patient Activation Services for proactive outreach and care continuity. The company also utilizes conversational AI to automate routine tasks, allowing staff to handle more complex patient needs.

Keywords: patient engagement, healthcare access, care coordination, revenue cycle management, patient access services, healthcare CRM, consumer engagement, patient activation, managed healthcare services, health system solutions, physician practice services, appointment scheduling, medical call center, healthcare technology, patient communication, value-based care, care management, health information exchange, remote patient monitoring