Engaige
AI-powered customer service automation platform for resolving support tickets, with omnichannel support and integrations.
| Date | Investors | Amount | Round |
|---|---|---|---|
| - | investor | €0.0 | round |
* | €1.0m | Seed | |
| Total Funding | 000k | ||
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An AI-powered customer service automation platform designed to resolve customer support tickets and improve customer experience.
Engaige offers an AI-based solution that can be trained on a company's data to automate customer support. The platform is designed to understand products and support policies, aiming to resolve up to 80% of customer questions. It provides 24/7 omnichannel support, which can help to decrease costs by up to 40% and increase conversion by 30%. The company also offers an "Agent Assist" feature to help human agents perform better. Engaige integrates with various CRM, e-commerce, payment provider, and logistics systems, including Zendesk.
Keywords: AI, customer service, automation, support, omnichannel, agent assist, CRM, e-commerce, logistics, Zendesk