Emotibot Technologies

Emotibot Technologies, also known as Zhujian Intelligent Technology (竹间智能), is a Shanghai-based artificial intelligence company established in 2015. The firm was founded by Kenny Chien (Jian Renxian), who previously served as a Partner Director of Engineering and vice president at Microsoft's Search Technology Center Asia, where he was instrumental in developing the Xiaoice and Asian Cortana products. This background in conversational AI and search technology provided the foundation for Emotibot's focus on creating AI that can understand and interact with human emotion.

The company specializes in Natural Language Processing (NLP), deep learning, and multimodal emotion recognition. Its core business revolves around providing AI-powered solutions that help enterprises with digital transformation, primarily in finance, government, healthcare, manufacturing, and retail. Emotibot's business model is centered on a suite of SaaS products and customizable platforms that enable clients to build and deploy their own AI applications, such as intelligent assistants and customer service bots. Marquee customers include prominent names like Huawei, China Mobile, and major banks and insurance companies.

Emotibot offers a comprehensive product ecosystem built on its proprietary AI technologies. A central offering is the "Bot Factory™", a low-code platform that allows clients to create customized chatbot applications without extensive programming knowledge. The company has also developed the AI Contact Center (AICC), a system designed to enhance customer service through features like full-duplex voice recognition and real-time sentiment analysis. In response to industry trends, Emotibot launched its "LLM Factory" and a suite of generative AI products, including Magic Writer for content creation and ChatSearch for cognitive search, positioning itself within the AIGC (AI Generated Content) space. These platforms are designed to process unstructured data, build knowledge graphs, and improve operational efficiency for businesses.

Since its inception, the company has secured significant financial backing, raising over $182 million across several funding rounds from investors including Lingfeng Capital, BOC International Holdings, and GP Capital. These funds have been directed towards advancing its NLP and emotional computing technologies, expanding its partner ecosystem, and pushing its standardized platforms into the market to serve both large and medium-sized companies.

Keywords: conversational AI, Natural Language Processing, emotional computing, chatbot platform, AI SaaS, virtual assistant, AICC, knowledge engineering, enterprise AI, large language models, generative AI, Bot Factory, Kenny Chien, Zhujian Intelligent, multimodal interaction, sentiment analysis, AI contact center, digital transformation, text processing, deep learning