Eglue Business Technologies
Real-time customer interaction management solutions that help enterprises increase customer loyalty.
| Date | Investors | Amount | Round |
|---|---|---|---|
| investor investor investor | €0.0 | round | |
| investor | €0.0 | round | |
| investor investor investor investor | €0.0 | round | |
$29.0m Valuation: $29.0m | Acquisition | ||
| Total Funding | 000k | ||
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Eglue Business Technologies, founded in 2001 by Omer Geva and Moshe Avlagon, specialized in real-time customer interaction management solutions. The company, which initially operated as ESMMI, was established to help enterprises enhance customer loyalty. Its core business focused on providing software that impacted both the operational expenses and revenue generation of contact centers by reducing costs, creating new revenue streams, and improving customer retention in real-time.
The firm's solutions were designed to capture and analyze customer interactions across multiple channels, including audio, email, and chat, turning business insights into immediate actions. This technology allowed for real-time decision-making and agent guidance, which helped to improve the overall customer experience and workforce efficiency. Eglue's offerings were adopted by dozens of clients worldwide, including prominent companies in the telecommunications, financial services, retail, travel, and utility sectors.
Over its operational history, Eglue raised a total of $26 million in funding over four rounds from investors such as Evergreen Venture Partners, Giza Venture Capital, and Qumra Capital. A significant funding event occurred in May 2008, when the company secured $12 million in a Series B round. In June 2010, Eglue was acquired by NICE Systems for a cash consideration of approximately $29 million, with a potential additional $6 million based on performance criteria. The acquisition was intended to integrate Eglue's real-time decisioning capabilities with NICE's SmartCenter suite to enhance their intent-based business solutions.
Keywords: customer interaction management, contact center solutions, real-time decisioning, agent guidance, customer loyalty, operational expense reduction, revenue generation, customer retention, multi-channel analytics, workforce efficiency, business process optimization, customer experience, telecommunications software, financial services technology, retail tech, travel industry solutions, utility sector software, NICE Systems acquisition, enterprise software, CRM enhancement