DominKnow

Based in Ottawa, Canada, DominKnow is a long-standing provider of learning content authoring software, founded in 1997 by Luke Hickey, who currently serves as CEO. The company began by developing custom content on CD-ROMs and launched its first Learning Content Management System (LCMS) in 2002. A significant milestone was the 2011 release of Claro, one of the industry's first all-HTML5 authoring tools, which was developed to address the shift away from Flash and toward mobile devices. Over the years, DominKnow has continued to build on its platform, introducing xAPI support in 2012, a mobile app for offline access in 2014, and the Flow responsive authoring tool in 2016.

The company's business model is centered on a subscription-based Software as a Service (SaaS) platform, with tiered pricing for business and enterprise clients. It targets corporate learning and development teams, instructional designers, and subject matter experts across various industries, including medical, financial, and technology. Revenue is generated through annual per-author subscriptions, with custom packages available for large organizations requiring advanced features and on-premise deployments. In December 2022, the company was recapitalized by HKW, a middle-market private equity firm, to support its next stage of growth.

DominKnow's flagship product is dominKnow | ONE, an all-in-one, cloud-based authoring platform that integrates several tools to streamline the content creation process. The platform includes Claro for traditional, slide-based course authoring; Flow for creating responsive content that adapts to any device; and Capture for software simulations and screen recordings. A key differentiator is its emphasis on single-source content creation, allowing teams to develop material once and publish it in multiple formats, such as SCORM-compliant courses for an LMS, searchable knowledge bases, job aids, or printable documents. The system is designed for real-time collaboration, enabling authors, subject matter experts, and reviewers to work together within the tool, track feedback, and manage assets from a central library. The platform supports over 50 languages for translation and offers robust accessibility features compliant with WCAG standards.

Keywords: learning content management system, LCMS, eLearning authoring tool, corporate training software, instructional design, responsive design, SCORM compliant, xAPI, collaborative authoring, software simulation, knowledge base creation, performance support, content reuse, single-source publishing, online course development, enterprise learning, SaaS, Luke Hickey, HTML5 authoring, content management