DocASAP

DocASAP, now known as Optum Patient Access and Engagement, was founded in 2012 by Puneet Maheshwari, Archana Gupta, Anuja Rathi, and Vicente C. de Baca. The inspiration for the company came from Maheshwari's personal experience with the difficulty of scheduling a timely doctor's appointment for his young son. This frustration fueled the creation of a technology-based solution to streamline patient access to healthcare. The company is headquartered in Herndon, Virginia, and also operates from New York City.

The firm operates as a patient access and engagement platform, serving health systems, health plans, and physician groups. Its business model focuses on connecting patients with the most suitable healthcare providers, thereby simplifying access to care, enhancing patient engagement, and improving operational efficiencies for its clients. The platform generates revenue through its comprehensive suite of solutions, which includes unique provider search and scheduling tools, patient acquisition services, and analytics. Partners have included major payers like Aetna, UnitedHealthcare, and Optum, which also led a funding round in June 2020.

The platform's core offering is an intelligent patient-provider matching and online appointment scheduling system. This system uses advanced algorithms to navigate patients to the right provider and care setting—whether in-person or virtual—based on demographics, insurance, clinical needs, and real-time availability. Key features include provider search and profiles, real-time online scheduling, and care-driven engagement tools such as automated appointment confirmations and reminders to reduce no-show rates. The platform also provides robust provider data management to ensure information is accurate and centralized. Furthermore, it offers insightful analytics, providing clients with real-time data on patient access and operational performance to help optimize their business processes. The system is designed to integrate with third-party telemedicine platforms like Zoom and VSEE, as well as various practice management systems.

Keywords: patient access, patient engagement, online appointment scheduling, healthcare navigation, provider search, telemedicine scheduling, provider data management, healthcare analytics, patient-provider matching, care coordination, health systems solutions, payer-provider collaboration, healthcare workflow automation, digital front door, appointment reminders, patient acquisition, health tech, care compliance, operational efficiency, virtual care