DinamikCRM

DinamikCRM provides a cloud-based business management platform designed to consolidate a wide array of operational tools onto a single screen. The parent company, Dinamik360 Software Inc., was established in 2020 by Yahya Ekinci, who brought the DinamikCRM infrastructure, under development since 2018, to market. Ekinci's extensive 20-year background in banking and call center management, where he launched over 50 projects across various sectors, directly informs the platform's design. His journey from a corporate career to entrepreneurship was driven by observing the technological inefficiencies and fragmented systems prevalent in businesses of all sizes.

The company primarily targets small and medium-sized enterprises, startups, individual businesses, and freelancers, offering them tools to support their digitalization. Its clientele spans over 10 sectors, including IT, healthcare, education, e-commerce, and finance. The business model is subscription-based, offering various packages without long-term commitments, supplemented by in-app purchases. Users can access a 14-day free trial without providing credit card details. Developed with 100% Turkish capital, DinamikCRM has plans to expand into the CIS market after establishing a solid presence in Turkey.

The platform integrates functionalities for customer relationship management (CRM), sales, customer support, and planning into one application. It boasts over 40 modules, allowing users to manage leads, customers, sales opportunities, appointments, and support tickets. Key features include end-to-end sales management with proposal design tools and call center automation, a customer support desk with website chat integration, and detailed planning management for appointments and reservations. The system is designed for accessibility, allowing users to manage their operations from any internet-connected device, including mobile phones via dedicated iOS and Android apps. To enhance user productivity and data quality, the platform incorporates gamification elements like the UGM and ALG scoring algorithms. DinamikCRM also emphasizes continuous improvement, releasing new features weekly based on user feedback.

Keywords: cloud CRM, business management software, SaaS, SME solutions, startup tools, customer relationship management, sales management, subscription business model, lead management, appointment scheduling, customer support management, task management, Turkish software, Yahya Ekinci, call center automation, e-commerce CRM, financial services CRM, healthcare CRM, freelancer tools, integrated business platform