Dialext

Dialext operates as a business-to-business enterprise, providing a service focused on the audit of telephone conversations for sales departments. The company was established in late 2023 and has secured seed funding. Its core product connects with a client's CRM system and utilizes neural networks to analyze sales calls. This analysis is performed against quality criteria set by the client company, offering a method for automated monitoring of sales team performance.

The platform provides several functionalities, including the distribution of calls for evaluation and detailed breakdowns of each interaction. It generates a summary of each call, identifies client interest and objections, assesses the likelihood of a deal, and determines if the call's objective was met. By flagging problematic calls for management and tracking the developmental progress of individual managers, the system aims to identify areas for improvement within the sales process. It can also tag communications by type and filter out non-target calls to refine the dataset. This process is designed to uncover the real needs of customers, providing data that can be used to enhance the client's products or services.

Dialext's business model is built around providing these speech analytics services to other companies. In April 2024, the firm raised $64,545 in a seed funding round. The company has received recognition for its product, securing first place in IT product competitions at Skolkovo Startup Tour events in 2022 and 2023.

Keywords: speech analytics, call auditing, sales performance, conversation analysis, CRM integration, neural network, B2B software, sales call monitoring, quality assurance, call center analytics, lead analysis, customer feedback analysis, sales coaching tool, AI sales assistant, call transcription analysis, objection handling, sales process optimization, client needs analysis, automated call scoring, manager performance tracking