Diagnotes

Diagnotes, Inc. operates as a health IT firm, providing a clinical communication and collaboration platform designed for the healthcare industry. Established in 2011 by Dave Wortman, Bharath Bynagari, and Todd Saxton, the company is headquartered in Indianapolis. Wortman, the CEO, brings a background as both an entrepreneur and an investor in life sciences and digital health. His co-founders include Todd Saxton, an associate professor of strategy and entrepreneurship, which provides a strong academic and business foundation to the company's strategic direction.

The company's core offering is a HIPAA-compliant, software-as-a-service (SaaS) platform that enables secure communication and care coordination among healthcare professionals. The platform is accessible via web and mobile applications (iOS and Android) and integrates functionalities such as secure texting, voice chat, provider scheduling, and clinical documentation. A key feature is its ability to integrate with Electronic Health Record (EHR) systems, allowing for the attachment of patient data, like X-rays or lab results, directly within secure messages. This functionality aims to replace outdated systems like pagers and fax machines, streamlining workflows for physicians, nurses, and other clinical staff. The platform supports communication not only within a single health system but also with affiliates in other systems and even with patients and their families.

Diagnotes primarily serves hospitals, health systems, and physician groups. Its business model is centered on improving clinician productivity and patient care quality, which in turn can lead to cost savings and increased revenue for its clients. By 2020, the company was serving approximately 78,000 users across 10 health systems and 15 physician groups. A significant milestone in the company's history was the acquisition of its assets by DrFirst in February 2023. This strategic acquisition was intended to expand the capabilities of DrFirst's own communication platform, Backline, by integrating Diagnotes' specialized tools and capturing its client base, which was concentrated in the Midwest and southern U.S.

Keywords: clinical communication, care coordination, HIPAA-compliant messaging, healthcare collaboration platform, secure medical texting, EHR integration, provider scheduling, digital health, patient-centered communication, health IT solutions, physician communication, nurse communication, virtual visits, telehealth, answering service automation, clinical documentation, secure mobile communication, healthcare workflow, DrFirst, medical data sharing