Cupenya
closedAn operational process intelligence solution that helps service providers reduce Mean Time to Resolution (MTTR) in their incident management environments.
| Date | Investors | Amount | Round |
|---|---|---|---|
| - | investor | €0.0 | round |
| investor | €0.0 | round | |
$600k | Seed | ||
| Total Funding | 000k | ||
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Cupenya specializes in incident management solutions designed to enhance customer service delivery through predictive analytics, solution templates, and seamless integration with leading ticketing systems. The company serves a diverse range of industries, each with unique challenges, by providing data-driven templates and intelligent ticket deflection to streamline issue resolution. Cupenya's business model focuses on subscription-based services, offering comprehensive tools for tracking and resolving incidents efficiently. Revenue is generated through subscription fees and value-added services. The market Cupenya operates in includes IT service management, customer support, and operational improvement sectors. Key clients are businesses seeking to improve their customer service standards and operational efficiency.
Keywords: incident management, predictive analytics, solution templates, customer service, ticketing systems, operational improvement, data-driven, IT service management, intelligent automation, subscription-based.