Coviu

Coviu operates a specialized telehealth platform designed to integrate video consultations and related clinical workflows into healthcare practices. The company's origins trace back to a research project within CSIRO, Australia's national science agency, where the founders identified that consumer-grade video software was inadequate for healthcare's stringent security, privacy, and workflow requirements. This led to the co-creation of the platform with clinicians, and in May 2018, Coviu spun out of CSIRO's Data61 with venture capital support from Main Sequence Ventures. It was co-founded by Dr. Silvia Pfeiffer, who served as CEO until early 2024, and Nathan Oehlman, the current CTO. Dr. Pfeiffer has a Ph.D. in computer science and extensive experience in video technology at organizations like Google and Mozilla, which directly informed the development of Coviu. Oehlman is a seasoned software developer with deep experience in scaling web applications.

The business serves a wide range of healthcare providers, including individual practitioners, clinics, hospitals, and specialty services like psychology and speech pathology. Its business model is primarily subscription-based, with pricing tiers determined by the number of users and features required. Coviu's revenue is generated through these monthly or yearly subscriptions. The platform is engineered to be browser-based, eliminating the need for software downloads for both clinicians and patients, and features end-to-end encryption to comply with healthcare regulations such as HIPAA. It aims to solve the accessibility challenges faced by patients in remote areas or those with mobility issues by making virtual visits a standard component of care delivery.

Coviu's platform distinguishes itself with a suite of integrated tools purpose-built for clinical interactions. Core features include secure video and phone consultations, appointment scheduling, online payments, and customizable virtual waiting rooms. Beyond basic video calling, it offers an apps marketplace with over 50 tailored clinical applications. These include integrated industry-standard assessments from partners like Pearson for psychology and speech therapy, screen sharing, interactive whiteboards, and the ability to share medical images. A key feature is the "AI Scribe," which can automatically transcribe and summarize consultations, reducing administrative work for clinicians. The platform is designed to be adaptable, allowing for white-labeling to match a clinic's branding and integration with existing practice management systems.

Keywords: telehealth platform, virtual care, healthcare video conferencing, clinical workflow integration, secure medical communication, remote patient consultation, digital health Australia, CSIRO spin-out, HIPAA compliant telehealth, speech pathology telehealth, psychology virtual assessments, medical practice software, online clinical tools, AI medical scribe, remote patient monitoring, healthcare accessibility, Silvia Pfeiffer, Nathan Oehlman, Main Sequence Ventures, telehealth subscription model