Convoplus
A multipurpose tool helping business with marketing sales, and service.
| USD | 2023 |
|---|---|
| Revenues | 0000 |
| EBITDA | 0000 |
| Profit | 0000 |
| EV | 0000 |
| EV / revenue | 00.0x |
| EV / EBITDA | 00.0x |
| R&D budget | 0000 |
Source: Dealroom estimates
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Convoplus, operating under Convo Technology Inc., is a Turkish company established in 2013 by founder Emre Tuncer. The firm is positioned in the social media management sector, offering a specialized Social Customer Relationship Management (Social CRM) platform. From its headquarters in Basaksehir, Turkey, the company targets a client base ranging from self-employed professionals to small and midsize businesses.
The core of the business is a platform designed to consolidate and manage customer interactions across various social media networks. Convoplus provides tools for businesses to monitor, engage with, and analyze their social media presence, integrating these functions with traditional CRM capabilities. The platform supports major social channels like Facebook, Twitter, and Instagram, enabling direct interaction with customers through messages and comments. The company operates on what appears to be a B2B subscription model, providing its web-based software to clients. In December 2022, the company secured $107K in a seed funding round, which indicates early-stage investor confidence in its growth trajectory.
The product offering from Convoplus is a multi-faceted tool aimed at marketing, sales, and customer service functions. Key features include the ability to schedule social media posts and manage multiple accounts from a single dashboard. To enhance customer service efficiency, it incorporates a gamification element to distribute incoming messages among support agents and provides templates and macros for standardized, quick responses. The platform also includes analytics and reporting tools for tracking campaign performance, customer engagement, and agent productivity. Additional functionalities such as lead capture, sentiment analysis, brand tracking, and crisis control mechanisms provide a comprehensive suite for social media relationship management.
Keywords: Social CRM, customer relationship management, social media management, B2B software, Emre Tuncer, Convo Technology, customer engagement, social media analytics, lead generation, brand monitoring, social listening, sentiment analysis, content scheduling, multi-channel communication, customer support tools, marketing automation, digital marketing, SaaS, Turkey startup, campaign management