Cocoon Experience
Digital ecosystem design, service design, and UX/UI strategy to transform customer experiences across healthcare, finance, and public services.
Cocoon Experience is a design and strategy consultancy focused on transforming customer and user experiences. The firm provides a suite of services including Service Design, Experience Strategy, UX/UI Design, and Systemic Design to a diverse client base.
Operating as a project-based consultancy, Cocoon Experience collaborates with organizations in various sectors. Its portfolio includes work with healthcare providers like CUF and AdvanceCare on omnichannel services, government agencies such as AICEP on export systems, and smart city initiatives like the CEiiA Smart City Index and Gira Bicicletas de Lisboa. The business model appears to be B2B, generating revenue by delivering tailored design and strategy projects for corporate and public sector clients seeking to improve their digital ecosystems and customer interactions.
In addition to its core consulting work, the company engages in community-focused initiatives, such as offering free 'Life Design' workshops aimed at improving work-life balance, indicating a commitment to broader social well-being.
Keywords: Service Design, Customer Experience, UX/UI Design, Experience Strategy, Digital Ecosystems, Systemic Design, Business Design, B2B Consultancy, Omnichannel Strategy, Smart Cities