Cloudcherry
The #1 Voice of the Customer software that gives you the simplest & fastest insights to improve your brand's Customer Experience.
| Date | Investors | Amount | Round |
|---|---|---|---|
| investor | €0.0 | round | |
| N/A | €0.0 | round | |
| N/A | €0.0 | round | |
| investor investor investor | €0.0 | round | |
| investor | €0.0 | round | |
| investor | €0.0 | round | |
N/A | Acquisition | ||
| Total Funding | 000k | ||
Related Content
Founded in 2014 by Vinod Muthukrishnan and Nagendra CL, CloudCherry is a company that specializes in customer experience management. Muthukrishnan, a former merchant navy officer turned tech entrepreneur, co-founded the company with the vision of providing businesses with a tool to understand and improve the customer journey in real-time.
CloudCherry operates on a Software-as-a-Service (SaaS) model, offering a platform that enables businesses to collect and analyze customer feedback across multiple channels. The company's product allows users to create surveys, measure Net Promoter Score (NPS), and gain insights into customer sentiment. A key feature of the platform is its predictive analytics engine, which provides contact center agents with real-time suggestions for up-selling, cross-selling, and service modifications to enhance the customer experience. The company was acquired by Cisco, a major milestone that underscores its position in the market.
Keywords: customer experience management, CEM, SaaS, feedback analytics, predictive analytics, customer journey, NPS, contact center solutions, real-time feedback, customer sentiment analysis