Clicksit

Clicksit offers a platform designed to automate the customer returns process for online retailers. The company provides a customizable, branded returns portal that allows a merchant's customers to self-serve when requesting a return. This system is intended to improve customer loyalty and retain revenue by simplifying the returns experience. Key features include a dashboard for real-time tracking of returns, automated generation of return labels, and customizable email notifications for both the customer and the retailer. The platform integrates with e-commerce solutions like Shopify and is built to handle multiple drop-off locations, making it suitable for dropshipping businesses.

The company was founded by Tom Hill, who identified a gap in the market for returns management solutions for small and medium-sized businesses while working at Metapack, an e-commerce shipping software company. His background is in logistics and shipping. Clicksit was acquired by Sorted, a delivery experience platform, in December 2021 as part of a $40 million funding round for Sorted. The acquisition was intended to create an end-to-end platform covering both post-purchase and returns experiences, and to help Sorted expand into the US market and serve small to medium businesses. However, in October 2024, Sorted sold Clicksit to ZigZag Global for £775k, stating the product was not relevant to their core customers.

Keywords: e-commerce returns, returns management, reverse logistics, Shopify returns, automated returns, customer returns portal, retail logistics, order returns, returns tracking, product returns, return labels, dropshipping returns, post-purchase experience, online retail solutions, SMB e-commerce tools