Clarity Software Solutions

Clarity Software Solutions, Inc. operates as a technology company specializing in healthcare communications for the payer industry. Founded in 2007 by Sean Rotermund, the Madison, Connecticut-based firm was established to improve how member communications are managed. Rotermund, who holds a Bachelor of Science from Bentley University and possesses over two decades of industry experience, guided the company from a startup to a market leader in its initial five years. His leadership has been recognized with multiple awards, including being a finalist for the Ernst & Young Entrepreneur Of The Year™ Award in 2018.

The company's core business involves providing a secure, web-based Platform as a Service (PaaS) that enables health insurance payers, third-party administrators, and dental insurance companies to manage and deliver critical member communications. This includes documents such as ID cards, letters, Explanation of Benefits (EOBs), and member guides. Clarity's solutions are designed to ensure compliance with industry regulations while offering flexibility to adapt to changing business needs. The platform allows a single communication to be published across multiple media types, including print, web, mobile, and email, which helps clients reduce print and postage costs through electronic delivery options. The business model centers on providing these technology solutions to healthcare organizations, generating revenue by assisting them in optimizing their customer relationships and communication delivery.

Significant milestones in the company's history include its acquisition of longtime business partner Premier Graphics in 2020, which was rebranded as Clarity Output Solutions, to vertically integrate its print production and delivery capabilities. In July 2020, Sean Rotermund transitioned from CEO to Founder and Vice Chairman, with Steve Mongelli, who had been with the company since its inception, taking over as President and CEO. The company also received a major investment from Morgan Stanley Capital Partners in January 2019 to fuel its next phase of growth. Clarity has consistently been recognized for its rapid growth, appearing on the Inc. 5000 list ten times and the Deloitte Fast 500 for four consecutive years.

Keywords: healthcare communications, patient engagement, health plan member communication, document management software, healthcare payer solutions, insurance communication platform, EOB processing, member ID cards, multimodal communications, healthcare IT, secure document delivery, e-Delivery healthcare, compliance communications, customer relationship management healthcare, benefits administration software, healthcare document automation, web-based communication platform, insurance document solutions, Clarity Output Solutions, Sean Rotermund