Chattigo

Founded in Santiago, Chile, in 2015, Chattigo emerged from the shared vision of three founders with extensive backgrounds in contact center technologies. CEO and co-founder Ernesto Doudchitzky, along with his partners, identified a critical market need for a versatile and efficient omnichannel chat solution as they observed the growing trend of chat-based communication over traditional voice services. The company was incubated by Microsoft in Chile, which, combined with government funding, enabled the development of the initial platform. Since its inception, Chattigo has secured seed funding from investors including Alaya Capital Partners, Capria, and G2 Momentum Capital.

Chattigo provides a business-to-business, software-as-a-service (SaaS) platform designed to centralize and manage customer communications across multiple digital channels. The company serves corporate clients by integrating over 10 channels, such as WhatsApp, Instagram, Facebook Messenger, web chat, and email, into a single, unified interface. This consolidation addresses the challenge of maintaining productivity and a consistent customer experience as businesses expand their digital footprint. The business generates revenue through a subscription-based model, with different tiers like Business and Enterprise that offer varying levels of features, user licenses, and support.

The core of Chattigo's offering is its omnichannel platform that allows human agents to manage conversations efficiently, with tools for real-time supervision and detailed performance analytics via Power BI. A key feature is ChattigoBot, which leverages a proprietary artificial intelligence engine and natural language processing to automate customer service. This allows for the handling of inquiries and service requests without human intervention, improving efficiency. The platform also boasts robust integration capabilities with major CRM and ticketing systems, including Salesforce, Zendesk, Microsoft Dynamics, and SAP, making it a comprehensive solution for companies aiming to optimize their digital customer service operations. With a presence in over 20 countries and serving more than 700 clients, the company manages millions of conversations monthly.

Keywords: customer communication, omnichannel platform, chatbot, SaaS, customer experience, conversational AI, CRM integration, contact center solution, digital customer service, lead generation, chat management, WhatsApp Business API, automated support, real-time analytics, customer engagement, business messaging, social media integration, helpdesk software, customer support automation, enterprise communication