
Chattermill
AI-powered platform for unified customer feedback analytics.
Date | Investors | Amount | Round |
---|---|---|---|
investor | €0.0 | round | |
investor investor investor | €0.0 | round | |
investor investor investor | €0.0 | round | |
investor investor investor investor investor investor investor | €0.0 | round | |
investor | €0.0 | round | |
N/A | €0.0 | round | |
* | $26.0m | Series B | |
Total Funding | 000k |
USD | 2018 | 2019 | 2020 | 2021 | 2023 |
---|---|---|---|---|---|
Revenues | 0000 | 0000 | 0000 | 0000 | 0000 |
% growth | - | 84 % | 60 % | - | - |
EBITDA | 0000 | 0000 | 0000 | 0000 | 0000 |
Profit | 0000 | 0000 | 0000 | 0000 | 0000 |
EV | 0000 | 0000 | 0000 | 0000 | 0000 |
EV / revenue | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x |
EV / EBITDA | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x |
R&D budget | 0000 | 0000 | 0000 | 0000 | 0000 |
Source: Dealroom estimates
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Chattermill is a customer intelligence platform that utilizes artificial intelligence to unify and analyze customer feedback from multiple sources. The company was co-founded in 2015 by Mikhail Dubov (CEO) and Dmitry Isupov (Chief Strategy & Insights Officer) while they were at the accelerator Entrepreneur First. The founders were motivated by the frustration that traditional customer research methods were slow and often outdated by the time insights reached decision-makers.
Mikhail Dubov has a background in economics, risk, finance, and software engineering, having attended the University of Cambridge and the London School of Economics. Dmitry Isupov has a degree in Mathematics from the University of Bristol and previously worked in market research, using Natural Language Processing for clients.
The company's platform integrates unstructured text data from surveys, reviews, support tickets, social media, and voice calls into a single repository. It then applies its proprietary deep learning AI, named Lyra, to analyze this data at scale, identifying themes, sentiment, and actionable insights to help businesses improve customer experience, products, and services. Chattermill serves enterprise clients across various sectors, with notable customers including Amazon, Uber, HelloFresh, and H&M. The business model is software-as-a-service (SaaS), generating revenue from subscriptions to its platform. Headquartered in London, Chattermill has expanded its presence in the US and Europe. The company has raised a total of $40.5M over six funding rounds, with its latest being a $26M Series B round in December 2022, led by Beringea.
Keywords: customer intelligence, feedback analytics, artificial intelligence, deep learning, natural language processing, customer experience, voice of customer, sentiment analysis, text analytics, SaaS, customer retention, product feedback, support analytics, market research, data unification, customer loyalty, user experience, CX platform, AI analytics, customer data platform