Chatlayer

Chatlayer, founded in 2018 by Joeri Van de Walle and Rick Transar, offers a conversational artificial intelligence platform designed for businesses to automate customer interactions. Van de Walle, with a background as a linguist and experience in AI and Natural Language Processing (NLP), and Transar, a software engineer, combined their expertise to create a sophisticated yet user-friendly tool for building intelligent chatbots.

The company was established to address the growing demand for efficient and scalable customer communication. The platform enables organizations to build and manage AI-driven chatbots that can engage in natural-sounding conversations with customers across various digital channels. A significant milestone in the company's history was its acquisition in 2020 by Sinch, a global leader in cloud communications. This integration allowed Chatlayer to expand its reach and capabilities by becoming part of a comprehensive multichannel communications ecosystem.

Chatlayer's core product is a low-code platform that empowers businesses, even those without extensive technical expertise, to create and deploy advanced conversational AI. The platform's primary function is rooted in its proprietary Natural Language Understanding (NLU) engine, which is capable of processing over 125 languages, allowing for global deployment. The business model operates on a Software-as-a-Service (SaaS) basis, where clients subscribe to the platform to build and manage their chatbots. The company serves a diverse client base, including large enterprises and organizations in sectors like customer service, HR, marketing, and e-commerce, aiming to enhance customer experience, improve operational efficiency, and drive sales.

Keywords: conversational AI, chatbots, natural language processing, customer engagement, SaaS, low-code platform, AI automation, customer service, multichannel communication, Sinch