Caravel
Qualitative analytics for today's customer obsessed brands.
| Date | Investors | Amount | Round |
|---|---|---|---|
| investor | €0.0 | round | |
| investor | €0.0 | round | |
| investor investor investor | €0.0 | round | |
* | N/A | Acquisition | |
| Total Funding | 000k | ||
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Caravel operates as a conversational intelligence platform, providing businesses with tools to analyze customer communication and extract actionable insights. The company was established in 2018 by co-founders Maxwell Folley, who served as CEO, Jonathan Minori as CPO, and Dennis Hanley as COO. Based in Portland, Oregon, Caravel developed a no-code, AI-driven platform that utilizes natural language processing (NLP) to organize and analyze conversational data from various sources in real-time.
The platform targets businesses seeking to understand customer feedback more deeply, serving clients across various sectors, including e-tailers. Its primary offering is a cloud-based system that integrates with a company's existing chat, messaging, and support ticketing platforms. Once connected, Caravel's technology cleans and structures the conversational data, analyzing it for topics, sentiment, and intent without requiring users to write any code. This allows companies to identify trends, reasons for customer churn, requested features, and competitive insights directly from their customer interactions. The business model focused on providing these real-time analytics and reporting capabilities to help teams make more informed decisions.
Caravel's journey included several key milestones, starting with an initial accelerator investment of $20,000 in February 2020 as part of the Techstars Seattle accelerator cohort. This was followed by an Early Stage VC funding round of $1.7 million in July 2021, with investors including Curious VC and Polymath Capital Partners. In August 2022, Caravel was acquired by Commsor, a New York-based company specializing in community management software. The acquisition aimed to integrate Caravel's NLP solutions into Commsor's platform to enhance community analytics and member engagement.
Keywords: conversational intelligence, customer feedback analysis, natural language processing, NLP, AI platform, no-code AI, sentiment analysis, customer communication, text analytics, e-tailer solutions, Commsor, Maxwell Folley, Jonathan Minori, Dennis Hanley, Techstars, customer insight, data analysis, conversation analytics, user feedback, product management tools