BPM Japan

BPM Inc., initially established as Kiri Co., Ltd. in April 2011, is a specialized firm focused on the digital transformation of Japan's maintenance industry. The company was founded by Kosuke Kirihara, who transitioned from the food manufacturing sector after an encounter with a craftsman highlighted the stark inefficiencies in the maintenance field. Witnessing an industry reliant on outdated communication methods like phone and fax and lacking structured data management, Kirihara was motivated to introduce modern technological solutions.

The company's core business revolves around providing technology-driven solutions to address the challenges of a shrinking workforce and the loss of institutional knowledge within the maintenance sector. Its business model combines direct field services with a Software-as-a-Service (SaaS) offering, targeting real estate management companies, manufacturing firms, and repair service providers. Revenue is generated through the sale of its proprietary cloud services, consulting, and undertaking maintenance and construction management projects. BPM has a history of physical field service, completing over 10,000 construction projects by 2016, which provided the foundational experience for its digital products.

BPM's flagship products are the cloud-based computerized maintenance management systems (CMMS) "Qosmos" and "SUKKHA". Qosmos, launched in 2020, is designed for building maintenance professionals, unifying project management, work reporting, and form creation to enhance operational efficiency. SUKKHA is tailored for the manufacturing industry, functioning as a data platform to support equipment maintenance and improve productivity. The company also offers a Business Process as a Service (BPaaS) called "Qosmos Assist," which bundles repair services for rental properties. This dual approach of combining hands-on experience with cloud technology allows the company to digitize workflows and preserve valuable maintenance data that was previously lost in paper-based systems.

Keywords: maintenance industry, facility management, digital transformation, SaaS, ConTech, ReTech, property maintenance, equipment maintenance, CMMS, Qosmos, SUKKHA, field service management, BPO, BPaaS, building maintenance, Kosuke Kirihara, workflow automation, operational efficiency, real estate technology, construction technology, maintenance data, asset management