BotsLovers

BotsLovers, founded in Madrid, Spain, in 2017 by Andrés Pulgarín, Simón García, and David Pérez, specializes in developing conversational artificial intelligence solutions for businesses. The idea originated when the founders noticed a prevalence of manual, repetitive tasks during a recruitment process for a tech company, inspiring them to create automated solutions. Their initial product, Mr. Jobot, was a simple chatbot that automated outreach on Facebook, demonstrating the potential for increased productivity. A significant milestone was the company's participation in the Airbus BizLab accelerator, securing a seed funding round on November 14, 2018.

The company provides a no-code, AI-first platform that enables businesses to deploy virtual assistants across various channels, including websites, WhatsApp, Instagram, and Facebook Messenger. These assistants, which include chatbots and voicebots, are designed to handle customer service inquiries, generate leads, and facilitate sales, aiming to automate up to 90% of routine customer interactions. The platform uses Natural Language Processing (NLP) and is pre-trained with millions of conversations from different sectors, allowing for rapid deployment and customization in over 30 languages. For example, clients can get a verified WhatsApp business account (green tick) through the service. In 2023, BotsLovers launched Lovi, a platform based on ChatGPT technology, designed to allow small and medium-sized enterprises to create a multilingual, multichannel virtual assistant in under 30 seconds by using data from their websites and documents.

BotsLovers operates on a B2B model, offering its solutions through personalized plans and a platform-as-a-service (PaaS) approach. Revenue is generated based on the project's objectives and the volume of conversations handled. The company primarily targets the e-commerce, retail, and real estate sectors, serving a notable client roster that includes Carrefour, Telefónica, Porsche, Samsung, and Louis Vuitton. The platform is designed to integrate with existing customer relationship management (CRM) systems like Zendesk and Salesforce, or function as a standalone solution for managing customer interactions and analyzing conversational data.

Keywords: conversational AI, chatbot development, virtual assistants, customer service automation, lead generation, natural language processing, voicebots, multi-channel communication, AI platform, no-code platform, conversational commerce, customer experience, e-commerce automation, retail technology, WhatsApp chatbot, generative AI, automated customer support, business process automation, B2B software, AI solutions