BOTique.ai
Designed to automate customer chat interactions, increase revenue, save time, and reduce costs.
| Date | Investors | Amount | Round |
|---|---|---|---|
$500k | Seed | ||
| Total Funding | 000k | ||
| USD | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Revenues | 0000 | 0000 | 0000 | 0000 |
| % growth | - | 17 % | 7 % | 168 % |
| EBITDA | 0000 | 0000 | 0000 | 0000 |
| Profit | 0000 | 0000 | 0000 | 0000 |
| EV | 0000 | 0000 | 0000 | 0000 |
| EV / revenue | 00.0x | 00.0x | 00.0x | 00.0x |
| EV / EBITDA | 00.0x | 00.0x | 00.0x | 00.0x |
| R&D budget | 0000 | 0000 | 0000 | 0000 |
Source: Dealroom estimates
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BOTique.ai, founded in 2016 by Yoav Oz and Fernando Gualtieri, operates within the customer service automation sector, specializing in artificial intelligence-powered solutions for e-commerce and retail brands. The company's core offering is an AI-driven platform that handles customer interactions through a variety of channels, including chat, email, and social media. This system is designed to resolve customer queries without human intervention, addressing issues such as order tracking, return requests, and product inquiries. The business model appears to be business-to-business (B2B), targeting companies that wish to reduce their reliance on traditional call centers and improve the efficiency of their customer support operations.
The platform integrates with prominent e-commerce systems like Shopify, Magento, and BigCommerce, allowing it to access real-time order and customer data to provide accurate, context-aware responses. By automating a significant portion of customer service tickets, BOTique.ai aims to help its clients lower operational costs and enhance customer satisfaction by providing immediate, 24/7 support. The technology leverages machine learning to understand customer intent and deliver personalized resolutions, distinguishing itself from simpler chatbot solutions. The company's go-to-market strategy focuses on demonstrating a clear return on investment for e-commerce businesses struggling with high volumes of customer support inquiries.
Co-founder and CEO Yoav Oz brings a background in technology and business management to the venture. Prior to establishing BOTique.ai, he founded and led other technology companies, including SpotOption, which provided software for the binary options industry. This experience in developing and scaling software-as-a-service (SaaS) platforms is directly relevant to BOTique.ai's own B2B SaaS model. Fernando Gualtieri, the other co-founder, also contributes to the company's technological and strategic direction. The inception of BOTique.ai was driven by the founders' recognition of a gap in the market for sophisticated, AI-based tools that could manage the complexity of e-commerce customer service at scale.
Keywords: customer service automation, AI chatbot, e-commerce support, helpdesk automation, retail technology, customer experience, B2B SaaS, Shopify integration, Magento integration, order management