BookJane

BookJane operates as a workforce management and staff scheduling platform tailored for the healthcare sector, addressing labor shortages in facilities across North America. Founded in 2016 by Curtis Khan, the Toronto-based company was created to replace outdated manual methods of filling vacancies in long-term care, senior living, and other healthcare facilities. Khan, leveraging over 15 years of executive experience in marketing, technology, and loyalty programs for major companies like Staples and Hudson's Bay, identified an opportunity to apply modern platform-based solutions to the persistent staffing challenges in healthcare. His background in building large-scale customer engagement and data aggregation platforms informed the development of BookJane's technology-driven approach.

The company's business model is centered on a subscription-based Software-as-a-Service (SaaS) platform, J360. This system provides client organizations, which include over 700 hospitals, senior living facilities, and clinics, with tools to manage their workforce more efficiently. Revenue is generated through monthly subscription fees for access to the platform. BookJane's core service is to automate and streamline the process of filling open shifts. Instead of schedulers spending hours on phone calls and emails, the platform allows facilities to broadcast open shifts instantly to their internal staff and external agency workers through a mobile app. This approach empowers employees by offering them the flexibility to view and accept shifts that fit their schedules, which has been shown to improve staff engagement and retention.

The J360 platform integrates several key features. Its automated scheduling module allows managers to plan rotas, avoid conflicts with overtime warnings, and handle last-minute cancellations seamlessly by pushing the vacant shift back into the pool. A significant feature is the ability for organizations to create their own 'internal agency,' pooling part-time and casual staff across multiple locations to fill gaps before resorting to more expensive external agencies, thereby reducing costs and ensuring continuity of care with familiar staff. The platform also includes communication tools like direct and group messaging, time and attendance tracking, and data analytics to give management insight into staffing costs and efficiency. Initially launched as a mobile app for home caregiving, BookJane has evolved significantly, launching its J360 SaaS platform in 2019 and partnering with organizations like the Ontario Medical Association during the COVID-19 pandemic to mobilize physicians.

Keywords: healthcare workforce management, staff scheduling platform, healthcare staffing solutions, long-term care scheduling, senior living staffing, shift fulfillment, automated call-out, J360 platform, Curtis Khan, healthcare gig economy, nurse scheduling software, caregiver marketplace, reduce agency spend, staff mobilization, employee engagement healthcare, healthcare labor shortage, medical staffing software, clinical workforce optimization, on-demand healthcare staffing, healthcare SaaS