BOB Concierge

BOB Concierge, founded in 2018 by Mihail Gîrneț, operates as a business-to-business-to-consumer (B2B2C) company, deploying automated retail units in residential and office buildings. The firm provides a network of smart kiosks and lockers that function as 24/7 convenience stores, offering meals, groceries, and various services directly to individuals where they live and work. The business model centers on generating revenue through the direct sale of products from its automated mini-shops and by facilitating service transactions like laundry and package delivery via its integrated platform.

The core of BOB Concierge's offering is a physical, automated device equipped with a refrigerated mini-shop and secure lockers. These units are strategically placed in high-traffic areas such as residential lobbies, office buildings, and commercial centers. Users interact with the system via a mobile application, which allows them to use "Grab and Go" technology; they simply scan a QR code to open the mini-shop, take the products they need, and the payment is automatically processed through their account. The system leverages Internet of Things (IoT) and Artificial Intelligence (AI) to manage inventory, sales, and logistics. Beyond retail, the devices serve as a service hub, featuring compartments for package delivery and pickup, as well as specialized lockers for laundry and dry-cleaning services offered in partnership with other companies.

The company's hardware and software are developed and produced in Romania. Significant financial backing has fueled its expansion, with the company securing a €6 million investment from U.S.-based fund NCH Capital in October 2021, bringing its total funding to over €11 million. This capital is being used to expand its network of devices both locally and internationally, with ambitious plans to operate thousands of units across Europe. The company's clients are primarily the residents and employees of the buildings where its units are installed, providing them with immediate access to essential goods and services.

Keywords: automated retail, smart kiosks, residential services, office amenities, IoT retail, proptech, convenience services, last-mile delivery, smart lockers, 24/7 access, contactless shopping, grocery delivery, meal kits, laundry service, package management, building technology, Romanian startup, Mihail Gîrneț, corporate services, residential technology