Bitfone

Bitfone Corporation operated as a pivotal software provider in the mobile device management sector, carving out a specific niche before its strategic acquisition. The company was established by Gene Wang, a seasoned entrepreneur with a notable history of key roles at major software firms including Borland International and Symantec. This background in enterprise software was instrumental in shaping Bitfone's direction.

The core of Bitfone's business was providing software solutions that enabled wireless operators and handset manufacturers to manage mobile devices remotely. Its product suite was designed to automate customer care and streamline device management. The company's technology allowed for diagnosing and repairing software issues, delivering firmware updates, and pushing configuration settings over the air. This capability, known as "firmware over the air" (FOTA), was a key selling point, as it helped corporate clients reduce support costs and manage the deployment and migration of their mobile device fleets more efficiently.

Bitfone's business model targeted two primary client types: wireless operators and original equipment manufacturers (OEMs). For operators, it offered a server-side solution to manage the mobile experience for subscribers, from targeted updates to web-based self-care. For OEMs, it provided a client-side solution embedded within the devices. The company's market was the burgeoning mobile enterprise space, where businesses increasingly needed to provision, secure, and maintain a growing number of corporate-liable smartphones and handheld devices.

A significant milestone in the company’s history was its acquisition by Hewlett-Packard (HP), with the agreement announced in December 2006. At the time of the deal, Bitfone had approximately 130 employees and was integrated into HP's Personal Systems Group, specifically within the handheld business unit, to bolster HP's device management software portfolio. The acquisition was part of HP's broader strategy to expand its software and services offerings for the enterprise mobility market.

Keywords: mobile device management, MDM, firmware over the air, FOTA, customer care automation, wireless operators, handset providers, device management software, enterprise mobility, remote device diagnostics, software updates, Gene Wang, HP acquisition, mobile middleware, device lifecycle management, device provisioning, mobile enterprise software, self-care solutions, mobile experience optimization